Teletech Holdings

Manager - Sales Service Delivery

Teletech Holdings
8123 S Hardy Dr, Tempe, AZ 85284, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team.  Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, available for team's questions, issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers as needed.  Take personal responsibility for problems and solutions.

Where is this job?
This job is located at 8123 S Hardy Dr, Tempe, AZ 85284, USA
Job Qualifications

  • Strong understanding of TTEC's business, core values, and goals

  • Ability to manage multiple, complex, on-going tasks and projects

  • Knowledge of call center business a plus

Required Skills

  • Oracle

  • Time Management

  • MS Excel

  • MS PowerPoint

  • MS Outlook

  • Kronos

  • Action planning

  • Coaching and mentoring skills

  • Data analysis and reporting

Soft Skills

  • Multitasking

  • Verbal communication

  • written communication

  • Organizational skills

  • Detailed Planning

Compensation

According to JobzMall, the average salary range for a Manager - Sales Service Delivery in 8123 S Hardy Dr, Tempe, AZ 85284, USA is $44,406 - $61,919. This salary range is based on the salaries of similar positions in the same location.

Additional Information
Teletech Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeMay 22nd, 2025
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About Teletech Holdings

TTEC is an American business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of 2019, TTEC has about 50,000 employees, operating in 24 countries.

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