Customer Support Engineer

We are seeking a highly motivated and skilled Customer Support Engineer to join our team at Teledyne Technologies. In this role, you will be responsible for providing technical support and assistance to our customers, ensuring their satisfaction and success with our products. As a customer-facing representative of our company, you will play a crucial role in building and maintaining strong relationships with our clients. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service. Join us in our mission to provide innovative solutions and unparalleled support to our valued customers.

1. Provide technical support and assistance to customers in a timely and efficient manner.
2. Troubleshoot and resolve any technical issues or concerns raised by customers.
3. Serve as the main point of contact for customer inquiries and concerns.
4. Build and maintain strong relationships with customers, ensuring their satisfaction and success with our products.
5. Collaborate with cross-functional teams to address and resolve complex customer issues.
6. Keep up-to-date with product updates and enhancements to effectively assist customers.
7. Communicate effectively with customers to understand their needs and provide appropriate solutions.
8. Proactively identify opportunities to improve customer satisfaction and retention.
9. Document customer interactions and maintain accurate records of customer interactions and resolutions.
10. Participate in training and development activities to continuously enhance technical and customer service skills.
11. Represent the company in a professional and positive manner at all times.
12. Collaborate with sales and marketing teams to identify and pursue growth opportunities.
13. Stay up-to-date with industry trends and developments to provide valuable insights to customers.
14. Contribute to the development and improvement of support processes and procedures.
15. Adhere to company policies and procedures, including data protection and confidentiality guidelines.

According to JobzMall, the average salary range for a Customer Support Engineer in Totnes TQ9, UK is between £30,000-£40,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some Customer Support Engineers may earn more than £40,000 per year, while others may earn less than £30,000 per year. It is important to research the specific job market and company you are interested in to get a more accurate salary estimate.

Teledyne Technologies, Inc. is an American industrial conglomerate. It was founded in 1960, as Teledyne, Inc., by Henry Singleton and George Kozmetsky. Teledyne provides enabling technologies for industrial growth markets. The company evolved from a company that was primarily focused on aerospace and defense to one that serves multiple markets that require advanced technology and high reliability. These markets include deepwater oil and gas exploration and production, oceanographic research, air and water quality environmental monitoring, factory automation and medical imaging.