Supervisor, Brokerage

Supervises a contact service center support team responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Responsible for the achievement of team goals and objectives, talent management, and supervision of team members. Monitors work metrics and standards; resolves team issues as required. Resolves routine client issues or inquires as needed. Maintains relationships with other business departments to report client trends and needs; may use knowledge of client issues to contribute to business development efforts. Manages internal activities and initiatives designed to improve the client experience. Reviews trend analysis of problems reported, identifies the root cause of the problems, and recommends resulting improvements.

T. Rowe Price Group, Inc. is an American publicly owned global investment management firm that offers funds, advisory services, account management, and retirement plans and services for individuals, institutions, and financial intermediaries.