Specialist, Contact Center Services
At T. Rowe Price, we believe in putting our clients first and providing exceptional customer service is at the heart of everything we do. As a Specialist in our Contact Center Services department, you will play a crucial role in providing top-notch support to our clients and ensuring their satisfaction with our products and services. We are looking for a highly motivated and experienced individual who is passionate about delivering outstanding customer experiences and has a strong understanding of financial products. If you are a team player with excellent communication skills and a drive to exceed expectations, we want you to join our team!
- Provide exceptional customer service to clients by responding to inquiries and resolving issues promptly and effectively.
- Serve as a subject matter expert on T. Rowe Price products and services to assist clients with their questions and concerns.
- Act as a liaison between clients and other departments within the company to ensure a seamless and positive experience for clients.
- Handle a high volume of client interactions through various channels such as phone, email, and chat.
- Maintain accurate and detailed client records and update client information as needed.
- Proactively identify opportunities to improve the client experience and make recommendations for process enhancements.
- Collaborate with team members to share best practices and ensure consistency in customer service delivery.
- Stay up-to-date on industry trends and changes in financial products and services to provide accurate and relevant information to clients.
- Meet and exceed individual and team performance goals, including customer satisfaction and response time metrics.
- Uphold T. Rowe Price's commitment to putting clients first and maintaining the highest standards of professionalism and ethical behavior.
Experience In Contact Center Operations: A Minimum Of 3-5 Years Of Experience In A Customer Service Or Contact Center Environment, With A Strong Understanding Of Contact Center Processes, Systems, And Metrics.
Excellent Communication Skills: The Ability To Communicate Clearly And Effectively, Both Verbally And In Writing, With Customers And Colleagues At All Levels Of The Organization.
Customer Focus: A Strong Commitment To Providing Exceptional Customer Service And Building Relationships With Clients, Demonstrating Empathy, Patience, And A Willingness To Go Above And Beyond To Meet Customer Needs.
Technical Proficiency: Knowledge And Experience With Contact Center Technologies, Such As Crm Systems, Call Center Software, And Online Chat Platforms. Proficiency In Microsoft Office And The Ability To Quickly Learn And Adapt To New Systems And Tools.
Problem-Solving Skills: Proven Ability To Analyze Complex Issues And Develop Effective Solutions In A Fast-Paced, Dynamic Environment. Strong Critical Thinking And Decision-Making Skills, With The Ability To Handle Multiple Priorities And Meet Tight Deadlines.
Data Analysis
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Technical Proficiency
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Specialist, Contact Center Services in Owings Mills, MD, USA is $41,000-$55,000 per year. This can vary depending on the specific company, job responsibilities, and level of experience.
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T. Rowe Price Group, Inc. is an American publicly owned global investment management firm that offers funds, advisory services, account management, and retirement plans and services for individuals, institutions, and financial intermediaries.
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