Analyst, Contact Center Services

At T. Rowe Price, we are dedicated to providing exceptional service to our clients and ensuring that their needs are met with the utmost care. As an Analyst for our Contact Center Services team, you will play a critical role in supporting our clients by providing data analysis, reporting, and insights to drive operational excellence and enhance the overall customer experience. We are seeking a highly motivated and detail-oriented individual with a strong analytical mindset, excellent communication skills, and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding opportunity to make a difference in the lives of our clients, we encourage you to apply and become a part of our dynamic team.

1. Conduct data analysis and reporting to identify trends, patterns, and opportunities for improvement within the Contact Center Services team.
2. Utilize data to develop insights and recommendations for enhancing the customer experience and driving operational excellence.
3. Collaborate with team members and other departments to gather and analyze data, and present findings in a clear and concise manner.
4. Prepare regular reports and presentations for management and stakeholders, highlighting key performance indicators and areas for improvement.
5. Monitor and track customer service metrics, and provide regular updates on progress towards goals.
6. Develop and maintain data tracking systems and tools to ensure accurate and timely reporting.
7. Identify process inefficiencies and make suggestions for streamlining and improving workflows.
8. Support the implementation of new initiatives and processes by providing data-driven insights and recommendations.
9. Communicate with clients to gather feedback and assess their needs, and use this information to inform data analysis.
10. Stay up-to-date on industry trends and best practices in customer service and data analysis.
11. Act as a subject matter expert on data analysis and reporting within the Contact Center Services team.
12. Collaborate with cross-functional teams to identify and address any issues or concerns raised by clients.
13. Maintain confidentiality of sensitive information and adhere to company policies and procedures.
14. Participate in training and development opportunities to continuously improve skills and knowledge.
15. Uphold the company's values and commitment to exceptional client service at all times.

According to JobzMall, the average salary range for a Analyst, Contact Center Services in Owings Mills, MD, USA is $46,000 to $75,000 per year. However, this may vary depending on the specific job responsibilities, experience level, and employer.

T. Rowe Price Group, Inc. is an American publicly owned global investment management firm that offers funds, advisory services, account management, and retirement plans and services for individuals, institutions, and financial intermediaries.