Sysco

Customer Service Specialist

Sysco
Nashville, TN, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Sysco is seeking an experienced and enthusiastic Customer Service Specialist to join our team! We’re looking for an individual with a can-do attitude and a passion for providing excellent customer service. Our ideal candidate is a great communicator, has strong problem-solving skills, and is comfortable with multitasking in a fast-paced environment.The successful candidate should possess the following qualifications: a high school diploma or equivalent, 2+ years of customer service experience, knowledge of customer service principles and practices, exceptional organizational, communication, and interpersonal skills, and the ability to handle customer issues with patience and professionalism. Additionally, experience with a CRM system is preferred.

Responsibilities:

  1. Handle customer inquiries and complaints in a fast and professional manner.
  2. Respond to customer emails, phone calls, and online messages in a timely manner.
  3. Utilize a CRM system to document customer interactions and create case profiles.
  4. Identify customer needs and provide appropriate solutions to issues.
  5. Develop strong relationships with customers to ensure repeat business.
  6. Collaborate with team members to improve customer service processes.
  7. Assist in training new customer service employees.
  8. Remain up to date on product and service offerings.
  9. Maintain a thorough understanding of customer service principles and practices.
  10. Monitor customer feedback and suggest improvements.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications

  • Ability To Work In A Fast-Paced Environment

  • Good Communication Skills

  • Excellent Problem-Solving Skills

  • Proficient In Microsoft Office Suite

  • Ability To Handle Multiple Tasks Simultaneously

  • Ability To Maintain A Positive Attitude

  • Knowledge Of Customer Service Principles And Practices

  • Knowledge Of Relevant Products And Services

Required Skills

  • Documentation

  • Communication

  • Time Management

  • Multitasking

  • Conflict Resolution

  • Listening

  • Collaboration

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Organizational

  • Interpersonal

  • Negotiating

  • Responding

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Specialist in Nashville, TN, USA is around $32,000 to $45,000. This range is based on the salaries reported by employers and third-party data sources.

Additional Information
Sysco is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 26th, 2023
Apply BeforeJune 9th, 2026
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About Sysco

Sysco, an acronym for Systems and Services Company, is the world's largest broadline food distributor; it has more than 600,000 clients in a wide array of fields. Management consulting is also an integral part of their services. The company operates approximately 330 distribution facilities worldwide; providing service to over 90 countries.

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