Contact Center Manager

At Synovus, our Contact Center Manager is the driving force behind our customer service initiatives. We are looking for a highly organized and motivated professional who can provide leadership and guidance to our contact center staff while striving to improve customer service operations. The ideal candidate will have excellent communication skills, a customer service-oriented attitude, and a proven track record of success in contact center management.The Contact Center Manager will be responsible for overseeing customer service operations, including the development and implementation of strategies for improving customer service, managing team performance, and overseeing the daily operations of the contact center. They will need to have the ability to inspire and motivate their team, while ensuring that customer service standards are met and exceeded.Qualifications and requirements include:• Bachelor's degree, preferably in business or a related field• 5+ years of experience in a customer service, call center, or contact center setting• Proven track record of success in contact center management• Outstanding communication and interpersonal skills• Strong organizational and problem-solving skills• Ability to work independently and as part of a team• Proficiency with Microsoft Office suiteIf you are an experienced professional who is highly organized, a great communicator, and passionate about providing exceptional customer service, we want to hear from you!

Responsibilities:

1. Develop and implement strategies for improving customer service operations.
2. Manage team performance and oversee the daily operations of the contact center.
3. Inspire and motivate contact center staff to meet and exceed customer service standards.
4. Ensure that customer inquiries are handled in a timely and efficient manner.
5. Monitor customer feedback and trends to identify areas for improvement.
6. Maintain up-to-date knowledge of products and services.
7. Analyze customer service metrics and develop strategies for improvement.
8. Monitor team performance and provide coaching and feedback.
9. Ensure compliance with customer service regulations and standards.
10. Collaborate with other departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a Contact Center Manager in Columbus, OH, USA is between $68,000 and $93,000 per year. This salary range is based on data from various sources, including job postings, online job boards, and salary surveys.

The Synovus Financial Corporation, formerly the Columbus Bank and Trust Company, is a financial services company with approximately $45 billion in assets based in Columbus, Georgia.