Customer Experience Specialist
Support our operators by delivering timely feedback that empowers our teams and delivery partners to provide exceptional customer experiences. Evangelize our customers and turn our disgruntled guests into our biggest fans. Contribute to a team of guest experience advocates to field daily guest questions across various channels (email, text, yelp + social media) and achieve a best-in-class response time. Create above and beyond experiences that deepen the guest's relationship to our brand. Critically problem-solve common complaints by flagging trends + partnering cross-functionally to recommend + implement preventative measures; proactively create a better guest experience. Support operations teams as a unit that works closely to deliver real-time feedback to our store leadership.
At least 2 years experience in a Customer Service/Support oriented role.
Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
Able to work both independently (once trained!) and collaboratively with our teams.
Ability to thrive in a fast-paced, constantly changing environment
Customer Relationship Management
Time Management
Analytical skills
Process Improvement
Strategic Planning
Verbal communication
Detail Oriented
Results-oriented
written communication
According to JobzMall, the average salary range for a Customer Experience Specialist in 8840 Washington Blvd, Culver City, CA 90232, USA is $37,000 to $59,000 per year. This range can vary based on experience, qualifications, and other factors.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Our mission is to inspire healthier communities by connecting people to real food. We know that sweetgreen is a critical link between growers and consumers, and we feel a responsibility to protect the future of real food.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started