Patient Services Representative, Prenatal Diagnosis
Welcome to Sutter Health, where we are dedicated to providing exceptional care to our patients. We are currently seeking a compassionate and detail-oriented Patient Services Representative to join our Prenatal Diagnosis team. In this role, you will play a crucial part in supporting our patients and their families throughout their prenatal journey. Your strong communication skills and attention to detail will be essential in ensuring a seamless and positive experience for our patients. If you are passionate about making a difference in the lives of others and have a strong background in healthcare, we encourage you to apply for this important role.
- Greet and welcome patients and their families to the Prenatal Diagnosis department with warmth and compassion.
- Provide exceptional customer service by addressing patient inquiries, concerns, and needs in a timely and professional manner.
- Schedule appointments and update patient information in the electronic medical record system accurately and efficiently.
- Communicate with patients and their families to provide necessary information and instructions for prenatal appointments and procedures.
- Collaborate with healthcare providers and other team members to ensure a smooth flow of patient care.
- Verify insurance coverage and obtain necessary authorizations for procedures and services.
- Maintain strict confidentiality and adhere to HIPAA regulations in handling patient information.
- Assist with billing and coding processes as needed.
- Act as a liaison between patients, healthcare providers, and insurance companies to resolve any issues or concerns.
- Maintain a clean and organized work environment to ensure a professional and welcoming atmosphere for patients.
- Attend training sessions and stay updated on industry changes and best practices.
- Contribute to a positive work culture by fostering teamwork, open communication, and a commitment to providing exceptional patient care.
- Act as an ambassador for Sutter Health by promoting our mission, values, and commitment to excellence in patient care.
- Adhere to all policies and procedures set forth by Sutter Health, including safety protocols and compliance regulations.
Knowledge Of Prenatal Diagnosis: A Patient Services Representative For Prenatal Diagnosis At Sutter Health Should Have A Thorough Understanding Of Prenatal Screening And Testing Procedures, Including Genetic Counseling And Ultrasound Imaging.
Excellent Communication Skills: This Role Requires Strong Communication Skills To Effectively Interact With Patients, Physicians, And Other Healthcare Professionals. The Ability To Convey Complex Medical Information In A Clear And Empathetic Manner Is Essential.
Experience In Healthcare Administration: Candidates Should Have A Minimum Of 2-3 Years Of Experience In A Healthcare Administration Or Customer Service Role, Preferably In A Prenatal Or Obstetrics Setting. Familiarity With Electronic Medical Records And Insurance Verification Is Also Preferred.
Empathy And Compassion: As The First Point Of Contact For Expectant Mothers Seeking Prenatal Diagnosis Services, A Patient Services Representative Must Possess A Compassionate And Empathetic Demeanor. This Is Important In Providing Emotional Support To Patients And Ensuring A Positive Patient Experience.
Organizational Skills: The Ability To Multitask, Prioritize, And Maintain Accurate And Thorough Records Is Crucial For Success In This Role. A Patient Services Representative Must Also Have Strong Attention To Detail To Ensure Accurate Scheduling And Billing Processes.
Communication
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Medical Terminology
Teamwork
Problem-Solving
Insurance Verification
Electronic Health Records
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Services Representative, Prenatal Diagnosis in San Francisco, CA, USA is $53,000 to $77,000 per year. This may vary depending on factors such as years of experience, education level, and specific job duties.
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Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.
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