Patient Services Representative II, Plastics and Recon Surgery

At Sutter Health, we are dedicated to providing exceptional care and support to our patients. We are currently seeking a highly motivated and compassionate individual for the role of Patient Services Representative II for our Plastics and Recon Surgery department. As a Patient Services Representative, you will play a crucial role in ensuring that our patients receive the best possible experience during their time with us. Your attention to detail, strong communication skills, and ability to handle sensitive situations with tact and empathy will be essential to the success of our team. If you are passionate about making a difference in the lives of others and possess the necessary qualifications, we encourage you to apply for this rewarding opportunity.

1. Greet and welcome patients in a warm and friendly manner, ensuring they feel comfortable and valued.
2. Schedule appointments and procedures for patients, ensuring accuracy and efficiency.
3. Answer incoming calls and respond to patient inquiries, providing excellent customer service at all times.
4. Verify patient insurance information and collect necessary payments.
5. Maintain patient records and update information as needed.
6. Collaborate with medical staff to ensure timely and accurate communication with patients.
7. Assist with patient registration and check-in process, including verifying necessary documents and information.
8. Act as a liaison between patients and medical staff, addressing any concerns or questions that may arise.
9. Maintain a clean and organized work area, ensuring all necessary supplies are stocked.
10. Attend and actively participate in department meetings and training sessions.
11. Ensure compliance with all HIPAA regulations and maintain patient confidentiality at all times.
12. Handle sensitive situations with tact and empathy, providing support and assistance to patients and their families.
13. Stay up-to-date with industry trends and changes, recommending process improvements to enhance patient experience.
14. Collaborate with team members to ensure smooth and efficient operations within the department.
15. Support and promote the mission, vision, and values of Sutter Health at all times.

According to JobzMall, the average salary range for a Patient Services Representative II, Plastics and Recon Surgery in San Francisco, CA, USA is $50,000-$60,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.