Patient Services Representative II, Physical Therapy

Welcome to Sutter Health, where we are committed to providing exceptional care and service to our patients. We are currently seeking a highly motivated and compassionate Patient Services Representative II to join our Physical Therapy team. In this role, you will play a vital role in assisting patients with scheduling appointments, verifying insurance, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. If you are looking for a fulfilling career in a dynamic healthcare organization, we invite you to apply for this exciting opportunity.

1. Greet and welcome patients to Sutter Health with a friendly and positive attitude.
2. Assist patients in scheduling appointments for physical therapy services.
3. Verify patient insurance information and communicate any discrepancies or issues to appropriate parties.
4. Provide exceptional customer service by addressing patient inquiries and concerns in a timely and professional manner.
5. Keep accurate records of patient information and update as needed.
6. Collaborate with other team members to ensure efficient and smooth patient flow.
7. Follow all company policies and procedures, as well as industry regulations, in regards to patient confidentiality and data protection.
8. Maintain a clean and organized work space to ensure a professional and welcoming environment for patients.
9. Continuously strive to improve patient satisfaction by actively seeking feedback and implementing suggestions for improvement.
10. Attend required trainings and meetings to stay updated on company policies, procedures, and any changes in the field.
11. Adhere to strict time management practices in order to efficiently assist as many patients as possible.
12. Demonstrate a strong understanding of the healthcare organization and its values, and represent them in a positive manner at all times.
13. Provide support to other departments as needed, and maintain open communication to ensure a cohesive and collaborative work environment.
14. Perform other duties as assigned by supervisor or management.

According to JobzMall, the average salary range for a Patient Services Representative II, Physical Therapy in Los Gatos, CA, USA is $52,000-$68,000 per year. This may vary depending on the specific job responsibilities, level of experience, and the employer.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.