Patient Services Representative II, Pediatrics

Are you a compassionate and customer-focused individual with a desire to make a positive impact in the healthcare industry? If so, Sutter Health is looking for a dedicated Patient Services Representative II to join our Pediatrics team. In this role, you will have the opportunity to provide exceptional customer service to our young patients and their families while supporting the operations of our pediatric clinic. We are seeking a highly organized and detail-oriented individual with previous experience in a healthcare setting and a passion for working with children and families. Join us in our mission to enhance the well-being of our community and make a difference in the lives of our youngest patients.

1. Provide exceptional customer service to patients and their families by greeting them warmly, answering questions, and addressing any concerns or issues they may have.
2. Support the operations of the pediatric clinic by scheduling appointments, verifying insurance information, and maintaining accurate patient records.
3. Serve as a liaison between patients, families, and medical staff, ensuring effective communication and coordination of care.
4. Utilize strong organizational skills to manage and prioritize multiple tasks, including answering phone calls, responding to emails, and completing administrative duties.
5. Demonstrate compassion and empathy towards young patients and their families, creating a welcoming and comforting environment.
6. Utilize knowledge of medical terminology and procedures to accurately assist with patient inquiries and concerns.
7. Adhere to all privacy and confidentiality guidelines to protect patient information.
8. Collaborate with the healthcare team to ensure efficient and effective patient care.
9. Continuously strive to improve processes and procedures to enhance the patient experience.
10. Maintain a positive and professional attitude while working in a fast-paced and demanding environment.
11. Stay up-to-date on industry trends and developments to provide the highest level of service to patients and families.
12. Demonstrate a commitment to the mission and values of Sutter Health by consistently providing compassionate care and making a positive impact on the community.

According to JobzMall, the average salary range for a Patient Services Representative II, Pediatrics in Los Altos, CA, USA is $45,000-$60,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.