Patient Services Representative II, Internal Medicine

Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced and dynamic healthcare environment? Sutter Health is seeking a highly motivated and experienced Patient Services Representative II to join our Internal Medicine team. In this role, you will be an integral part of our patient care team, ensuring that every patient receives the highest level of service and support. If you are a compassionate and detail-oriented individual with exceptional communication and organizational skills, we encourage you to apply for this exciting opportunity. Join us in making a positive impact on the lives of our patients every day.

1. Greet and assist patients in a friendly and professional manner, creating a positive and welcoming environment.
2. Schedule and confirm patient appointments, ensuring accuracy and efficiency in the scheduling process.
3. Collect and verify patient demographic and insurance information, updating records as needed.
4. Communicate with patients, providers, and other healthcare team members to coordinate and facilitate patient care.
5. Answer phone calls and respond to patient inquiries in a timely and courteous manner.
6. Process patient payments and insurance claims, following proper billing procedures and guidelines.
7. Maintain and organize patient records, ensuring confidentiality and accuracy at all times.
8. Collaborate with other team members to ensure smooth and efficient flow of patient appointments and services.
9. Educate patients on clinic policies, procedures, and services, providing exceptional customer service at all times.
10. Handle patient complaints and concerns with empathy and professionalism, working to resolve issues in a timely and satisfactory manner.
11. Adhere to all HIPAA regulations and maintain patient privacy and confidentiality.
12. Stay updated on changes in healthcare regulations and procedures, implementing any changes as needed to ensure compliance.
13. Participate in team meetings and trainings to continuously improve patient care and service delivery.
14. Assist with administrative tasks as needed, such as filing, data entry, and ordering supplies.
15. Embody the mission and values of Sutter Health, promoting a culture of excellence and patient-centered care.

According to JobzMall, the average salary range for a Patient Services Representative II, Internal Medicine in San Francisco, CA, USA is $50,000 to $70,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some Patient Services Representative II positions may offer a higher salary range, up to $80,000 or more, for candidates with advanced skills and qualifications. It is important to research specific job listings and negotiate salary based on your individual qualifications and experience.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.