Patient Services Representative II, General Surgery

Welcome to Sutter Health, where we strive to provide exceptional care and service to our patients. As a Patient Services Representative II for our General Surgery department, you will play a crucial role in ensuring that our patients receive the highest level of care and support during their surgical journey. We are looking for a compassionate and detail-oriented individual with a strong background in healthcare and customer service. If you are dedicated to making a positive impact on the lives of others and have the necessary qualifications, we invite you to join our team and be a part of our mission to improve the health of our communities.

1. Greet and welcome patients as they enter the General Surgery department, ensuring a warm and friendly atmosphere.
2. Provide exceptional customer service to patients, their families, and visitors, addressing any questions or concerns they may have.
3. Schedule appointments and procedures for patients according to department protocols.
4. Collect and verify patient information, including insurance and billing details.
5. Maintain accurate and up-to-date patient records in accordance with HIPAA regulations.
6. Assist with patient check-in and check-out processes, including collecting payments and coordinating referrals to other healthcare providers.
7. Communicate with physicians, nurses, and other healthcare professionals to ensure seamless coordination of patient care.
8. Serve as a liaison between patients, their families, and the healthcare team to ensure all needs and concerns are addressed promptly.
9. Follow established protocols for handling confidential patient information and maintaining patient privacy.
10. Ensure all necessary forms and documents are completed accurately and in a timely manner.
11. Collaborate with other departments within the organization to provide comprehensive and coordinated care for patients.
12. Continuously monitor and improve patient satisfaction through feedback and suggestions.
13. Attend departmental meetings and trainings to stay updated on policies, procedures, and new developments in the field.
14. Adhere to all safety and infection control protocols to maintain a safe and clean environment for patients and staff.
15. Uphold the mission, vision, and values of Sutter Health through your interactions with patients and colleagues.

According to JobzMall, the average salary range for a Patient Services Representative II, General Surgery in Burlingame, CA, USA is $40,000 - $60,000 per year. This may vary depending on the specific job duties, experience level, and the employer.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.