Patient Services Representative II
Welcome to Sutter Health, where we are committed to providing exceptional healthcare services to our patients and communities. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Services Representative II. In this role, you will be an integral part of our patient services department, ensuring that our patients receive the best possible care and support during their healthcare journey. If you have a passion for helping others and possess the necessary skills and qualifications, we encourage you to apply for this rewarding opportunity.
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints promptly and with empathy.
- Schedule appointments and manage patient calendars accurately and efficiently.
- Verify patient insurance information and assist with billing and payment processes.
- Maintain patient records and ensure confidentiality and accuracy in all documentation.
- Collaborate with healthcare providers and other staff members to ensure smooth patient flow and efficient operations.
- Educate patients on available services and resources, and assist with navigating the healthcare system.
- Follow established protocols and procedures to accurately register patients and collect necessary information.
- Serve as a liaison between patients, providers, and other departments to facilitate effective communication and coordination of care.
- Stay updated on industry trends, regulations, and best practices to continuously improve the patient experience.
Minimum Of 2 Years Of Experience In A Healthcare Setting, Preferably In A Customer Service Or Patient-Facing Role.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate With Patients, Providers, And Other Healthcare Professionals.
Strong Problem-Solving And Critical Thinking Abilities, With The Ability To Handle Difficult Situations And Diffuse Tense Situations.
Proficiency In Electronic Medical Record Systems And Other Computer Software Programs Commonly Used In Healthcare Settings.
Knowledge Of Insurance And Billing Processes, Including Understanding Of Different Insurance Plans And Coverage Levels, As Well As Ability To Accurately Collect And Enter Patient Information For Billing Purposes.
Data Entry
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Medical Terminology
Computer proficiency
Teamwork
Organization
Problem-Solving
Patient Advocacy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Services Representative II in San Francisco, CA, USA is between $51,000 and $64,000 per year. This salary range can vary depending on factors such as years of experience, education level, and specific job responsibilities.
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Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.
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