Patient Services Representative

Welcome to Sutter Health - where our patients are at the heart of everything we do. We are currently seeking a compassionate and organized Patient Services Representative to join our dedicated team. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and efficient experience for all who enter our doors. This position requires excellent communication skills, attention to detail, and a passion for providing exceptional customer service. If you have a strong desire to make a difference in the lives of others and meet the qualifications listed below, we would love to have you on our team.

1. Greet and welcome patients upon arrival, creating a warm and friendly atmosphere.
2. Serve as the first point of contact for all patient inquiries and concerns, providing timely and accurate assistance.
3. Schedule and confirm patient appointments, ensuring accuracy and efficiency.
4. Verify patient insurance coverage and collect relevant information for billing purposes.
5. Maintain patient records and ensure they are up-to-date and accurate.
6. Communicate with patients, physicians, and other healthcare professionals in a professional and courteous manner.
7. Provide guidance and assistance to patients in navigating the healthcare system.
8. Handle patient complaints and resolve issues in a timely and effective manner.
9. Ensure compliance with all company policies, procedures, and regulations.
10. Continuously strive to improve the patient experience and actively seek out ways to enhance services provided.
11. Adhere to all privacy and confidentiality regulations to protect patient information.
12. Collaborate with other team members to ensure a smooth and efficient workflow.
13. Attend training sessions and stay up-to-date on industry developments and best practices.
14. Maintain a clean and organized work environment.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Patient Services Representative in Roseville, CA, USA is $33,000 - $43,000 per year. This may vary depending on factors such as experience, education, and the specific employer.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.