Patient Services Representative
Welcome to Sutter Health, where we are dedicated to providing exceptional patient care and fostering a positive and supportive work environment. We are currently seeking a Patient Services Representative to join our team and play a vital role in our organization. As a Patient Services Representative, you will be the first point of contact for our patients, ensuring they receive the highest level of customer service and support during their interactions with Sutter Health. We are looking for candidates who are passionate about helping others and have excellent communication and organizational skills. Join us in our mission to improve the health and well-being of our community by becoming a part of our patient-centered team.
- Greet patients and visitors in a friendly and professional manner.
- Provide exceptional customer service by addressing patient needs and concerns.
- Answer incoming calls and direct them to the appropriate department or staff member.
- Schedule appointments and maintain accurate patient records in electronic medical systems.
- Verify insurance coverage and obtain necessary authorizations for services.
- Collect and process patient payments.
- Provide patients with information and resources regarding their health care needs.
- Collaborate with healthcare providers to ensure seamless patient care.
- Maintain a clean and organized reception area.
- Handle sensitive and confidential information in a professional and discreet manner.
- Update and maintain patient demographics and insurance information.
- Communicate effectively with patients, coworkers, and other healthcare professionals.
- Attend training and educational sessions to stay current on policies, procedures, and regulations.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Promote a positive and supportive work environment for colleagues and patients.
- Assist with other administrative tasks as needed.
Excellent Communication Skills: A Patient Services Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Patients, Families, And Healthcare Professionals.
Customer Service Experience: Previous Experience In Customer Service Is Essential For This Role As A Patient Services Representative Will Be Responsible For Providing A High Level Of Customer Service To Patients And Assisting Them With Any Inquiries Or Concerns.
Knowledge Of Medical Terminology: A Thorough Understanding Of Medical Terminology Is Necessary For A Patient Services Representative To Accurately Interpret And Explain Medical Information To Patients And Colleagues.
Organizational Skills: As A Patient Services Representative, One Must Be Able To Multitask And Prioritize Tasks In A Fast-Paced Environment. Strong Organizational Skills Are Crucial To Maintaining Accurate Records And Scheduling Appointments.
Empathy And Compassion: A Patient Services Representative Must Be Empathetic And Compassionate Towards Patients And Their Families, As They May Be Dealing With Difficult Health Situations. The Ability To Show Empathy And Provide Emotional Support Is Essential For This Role.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Organizational Skills
customer service
Computer proficiency
Teamwork
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Patient Services Representative in Santa Rosa, CA, USA is $35,000 to $50,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started