Patient Service Representative II

Sutter Health is seeking a highly motivated and personable individual to join our team as a Patient Service Representative II. Our organization is dedicated to providing exceptional healthcare services to our community, and the Patient Service Representative II plays a critical role in ensuring our patients receive the best care possible. We are looking for someone who is professional, compassionate, and has a strong attention to detail. If you have a passion for helping others and a desire to contribute to a dynamic healthcare organization, we encourage you to apply for this rewarding opportunity.

1. Greet and welcome patients, visitors, and staff in a friendly and professional manner.
2. Verify patient information and accurately register patients in the system.
3. Schedule appointments and coordinate with other departments to ensure smooth patient flow.
4. Collect and process payments, including insurance co-pays and deductibles.
5. Provide exceptional customer service, addressing patient inquiries and concerns in a timely and empathetic manner.
6. Maintain patient records and ensure accuracy of all information.
7. Adhere to all privacy and confidentiality policies and protocols.
8. Collaborate with healthcare providers to ensure timely and accurate communication with patients.
9. Keep abreast of changes in healthcare policies and procedures to ensure compliance.
10. Assist with training and mentoring new Patient Service Representatives.
11. Maintain a clean and organized work environment.
12. Continuously strive to improve patient satisfaction and experience.
13. Act as a liaison between patients and healthcare providers, ensuring all needs are met.
14. Handle incoming and outgoing phone calls with professionalism and efficiency.
15. Perform other administrative tasks as assigned by supervisor.

According to JobzMall, the average salary range for a Patient Service Representative II in Santa Barbara, CA, USA is $40,000-$50,000 per year. This may vary depending on the specific company, job responsibilities, and level of experience.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.