Patient Access Representative

Welcome to Sutter Health, where we are dedicated to providing exceptional care and service to our patients and communities. We are currently seeking a highly motivated and customer service-oriented individual to join our team as a Patient Access Representative. In this role, you will have the opportunity to make a positive impact on the lives of our patients by ensuring a smooth and efficient check-in process. If you are a detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this rewarding position.

1. Greet and welcome patients in a warm and professional manner.
2. Efficiently check patients in, collect necessary information and verify insurance coverage.
3. Answer patient inquiries and provide accurate and helpful information.
4. Schedule appointments and coordinate referrals with other departments as needed.
5. Ensure accuracy and completeness of patient records.
6. Handle patient concerns and complaints in a timely and appropriate manner.
7. Verify and process insurance authorizations and referrals.
8. Collect and process payments from patients.
9. Collaborate with other team members to ensure a smooth and efficient check-in process.
10. Maintain patient confidentiality and adhere to HIPAA regulations.
11. Stay updated on all current policies and procedures related to patient access.
12. Participate in ongoing training and development to enhance job knowledge and skills.
13. Assist with administrative tasks such as filing, faxing, and data entry.
14. Maintain a clean and organized work area.
15. Continuously strive to provide exceptional customer service to all patients and visitors.

According to JobzMall, the average salary range for a Patient Access Representative in Lakeport, CA 95453, USA is between $31,000 and $42,000 per year. This may vary depending on factors such as education, experience, and the specific organization or healthcare facility.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.