Patient Access Representative II

Welcome to Sutter Health, where we are committed to providing exceptional care to our patients. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Patient Access Representative II. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. As a Patient Access Representative II, you will play a crucial role in ensuring a positive experience for our patients by assisting them with check-in, registration, and insurance verification. If you are passionate about delivering exceptional customer service and have the required qualifications, we encourage you to apply for this dynamic opportunity.

1. Greet and welcome patients in a friendly and professional manner.
2. Assist patients with check-in process, including verifying personal and insurance information.
3. Ensure accuracy and completeness of patient information in electronic health record system.
4. Communicate effectively with patients, families, and healthcare providers to gather necessary information and answer questions.
5. Handle patient inquiries and concerns promptly and professionally.
6. Verify insurance coverage and obtain necessary authorizations for services.
7. Collect patient payments and process financial transactions.
8. Maintain confidentiality and adhere to all HIPAA regulations.
9. Collaborate with other healthcare team members to ensure smooth patient flow and efficient operations.
10. Keep updated on insurance requirements, eligibility, and changes in healthcare policies.
11. Meet performance targets and maintain quality standards for patient satisfaction.
12. Provide excellent customer service and address patient complaints or issues in a timely and effective manner.
13. Attend trainings and educational opportunities to enhance knowledge and skills.
14. Adhere to Sutter Health's policies and procedures.
15. Perform other related duties as assigned.

According to JobzMall, the average salary range for a Patient Access Representative II in San Francisco, CA, USA is between $47,000 and $70,000 per year. This may vary depending on factors such as experience, education, and specific job duties.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.