Technical Service Representative

Provide phone support for inquiries from sales and healthcare professionals. Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships. Process all work in accordance with relevant working practices and standard operating procedures. Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. Provide support beyond standard hours as needed if call volume and/or workload require additional time. Build relationships with internal and external customers to drive exceptional customer service. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

According to JobzMall, the average salary range for a Technical Service Representative in 2825 Airview Blvd, Portage, MI 49002, USA is $31,338 - $59,230. This salary range is based on the position's experience level, geographic location, and other factors.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.