Tech Support Specialist

Are you a problem-solving guru with a passion for technology? Are you looking for an opportunity to utilize your technical expertise and customer service skills? Look no further! Stryker is seeking a highly motivated and skilled Tech Support Specialist to join our dynamic team. In this role, you will have the opportunity to provide top-notch technical support to our customers, ensuring their satisfaction and success. If you thrive in a fast-paced environment and have a strong desire to continuously learn and grow, we want to hear from you! As a Tech Support Specialist, you will play a critical role in providing technical assistance and troubleshooting for our cutting-edge medical devices. Your ability to communicate complex technical information in a clear and concise manner will be vital in delivering exceptional customer service. A strong attention to detail and the ability to prioritize and manage multiple tasks will also be key to success in this role. If you possess a strong technical background, excellent problem-solving skills, and a desire to make a difference in the lives of patients, we encourage you to apply for this exciting opportunity.

1. Provide top-notch technical support to customers regarding Stryker's medical devices.
2. Troubleshoot and resolve technical issues efficiently and effectively.
3. Communicate complex technical information in a clear and concise manner to customers.
4. Ensure customer satisfaction by providing exceptional customer service.
5. Continuously learn and stay up-to-date on new technologies and product updates.
6. Prioritize and manage multiple tasks in a fast-paced environment.
7. Work closely with cross-functional teams to identify and resolve technical problems.
8. Document and track customer inquiries and resolutions in a timely manner.
9. Conduct product demonstrations and trainings for customers as needed.
10. Collaborate with sales and marketing teams to identify customer needs and provide feedback for product improvements.
11. Maintain a high level of technical expertise and knowledge to effectively troubleshoot and resolve issues.
12. Adhere to company policies and procedures, including maintaining confidentiality of customer information.
13. Proactively identify and escalate potential issues to appropriate teams.
14. Participate in team meetings and contribute ideas for process improvements.
15. Represent Stryker in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Tech Support Specialist in Kalamazoo, MI, USA is $35,000 - $50,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.