Service Associate

Welcome to Stryker! We are a leading global medical technology company focused on providing innovative and life-changing solutions to improve patient care. As a Service Associate, you will play a crucial role in ensuring our customers receive exceptional support and service for our products. We are looking for motivated individuals who are passionate about making a difference in the healthcare industry. If you are driven, customer-focused, and have a desire to learn and grow, we want you on our team. Join us at Stryker and help us make healthcare better.

1. Provide exceptional customer service to ensure a positive experience for our customers.
2. Communicate effectively with customers to understand their needs and provide appropriate solutions.
3. Build and maintain strong relationships with customers to promote customer loyalty.
4. Troubleshoot and resolve customer issues in a timely and efficient manner.
5. Collaborate with cross-functional teams to ensure prompt and effective resolution of customer inquiries.
6. Maintain accurate and up-to-date customer records and documentation.
7. Stay updated on product knowledge and industry trends to better assist customers.
8. Identify opportunities for process improvement and make recommendations.
9. Assist in the development and implementation of customer service policies and procedures.
10. Participate in training and development programs to enhance job knowledge and skills.
11. Adhere to company standards and guidelines for ethical and professional conduct.
12. Maintain a positive and professional attitude towards customers and colleagues.
13. Occasionally travel to customer sites to provide on-site support and training.
14. Collaborate with sales teams to identify and pursue potential business opportunities.
15. Represent the company in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Service Associate in Los Angeles, CA, USA is $35,000 - $45,000 per year. This can vary depending on the specific company, industry, experience level, and other factors. Some companies may offer additional benefits such as bonuses, commissions, and healthcare.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.