Senior Customer Excellence Manager

Are you a driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Stryker is seeking a Senior Customer Excellence Manager to join our team and play a critical role in shaping our customer service strategy. As a global leader in the medical technology industry, Stryker is committed to providing innovative solutions and top-notch service to our customers. We are looking for a highly skilled professional who can drive customer satisfaction and build strong relationships with key stakeholders. If you are ready to make an impact and lead a team of dedicated professionals, then we want to hear from you. Join us in our mission to improve patient outcomes and enhance the lives of millions.

1. Develop and implement customer service strategies that align with the overall business goals and objectives of Stryker.
2. Lead a team of customer service professionals to ensure exceptional customer experiences across all touchpoints.
3. Monitor and analyze customer satisfaction metrics to identify areas for improvement and implement action plans to address them.
4. Collaborate with cross-functional teams to continuously improve and optimize customer service processes.
5. Build and maintain strong relationships with key stakeholders, both internal and external, to ensure a seamless customer experience.
6. Stay updated on industry trends and best practices in customer service to drive innovation and differentiation in Stryker's service offerings.
7. Train and mentor team members to enhance their skills and capabilities in delivering exceptional customer service.
8. Develop and manage customer service budgets, ensuring efficient and effective use of resources.
9. Resolve escalated customer complaints or issues in a timely and satisfactory manner.
10. Represent Stryker at industry events and conferences to promote our customer service excellence.
11. Stay compliant with all relevant regulations and standards pertaining to customer service in the medical technology industry.
12. Foster a culture of continuous improvement and customer-centricity within the customer service team.
13. Identify and implement technology solutions to enhance the customer service experience.
14. Collaborate with sales and marketing teams to develop customer retention strategies and drive revenue growth.
15. Keep abreast of competitive landscape and make recommendations for improvements to stay ahead in the market.

According to JobzMall, the average salary range for a Senior Customer Excellence Manager in Minneapolis, MN, USA is between $100,000-$150,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.