Senior Customer Excellence Manager

Welcome to Stryker, a leading medical technology company dedicated to improving healthcare around the world. We are seeking a highly experienced and passionate Senior Customer Excellence Manager to join our team and help drive our commitment to delivering exceptional customer experiences.As the Senior Customer Excellence Manager, you will play a critical role in ensuring our customers receive the highest level of service and support. You will lead a team of customer service professionals and collaborate with cross-functional teams to develop and implement strategies that enhance our customer engagement and satisfaction.To excel in this role, you must possess strong leadership skills, a deep understanding of customer service best practices, and a proven track record of driving customer success. If you are a dynamic and results-driven individual with a passion for customer excellence, we invite you to apply for this exciting opportunity at Stryker.

1. Develop and implement strategies to enhance customer engagement and satisfaction.
2. Lead a team of customer service professionals to deliver exceptional service to our customers.
3. Collaborate with cross-functional teams to ensure a consistent and seamless customer experience across all touchpoints.
4. Monitor and analyze customer satisfaction metrics and develop action plans to address areas of improvement.
5. Develop and maintain strong relationships with key customers to understand their needs and expectations.
6. Stay up-to-date with industry trends and best practices in customer service to continuously improve our processes and procedures.
7. Create and maintain training programs for customer service team members to ensure they have the skills and knowledge to provide outstanding support.
8. Act as an escalation point for complex customer issues and work towards resolution in a timely and effective manner.
9. Participate in the development and implementation of new products and services, ensuring they meet customer needs and expectations.
10. Develop and manage budgets for customer service operations.
11. Represent the company at industry events and conferences to promote our commitment to customer excellence.
12. Set performance goals and objectives for the customer service team and conduct regular performance evaluations.
13. Identify opportunities for process improvements and efficiencies to enhance the overall customer experience.
14. Ensure compliance with all customer service policies, procedures, and standards.
15. Foster a positive and collaborative work environment within the customer service team.

According to JobzMall, the average salary range for a Senior Customer Excellence Manager in Cary, IL, USA is between $90,000 and $120,000 per year. However, this can vary depending on factors such as the size of the company, industry, and level of experience.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.