Senior Account Service Representative

Are you a highly motivated and proactive individual with a passion for customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Senior Account Service Representative at Stryker. As a leader in the medical technology industry, Stryker is dedicated to improving patient outcomes by providing innovative and cutting-edge products. In this role, you will be responsible for managing key accounts and providing exceptional support to our customers. We are looking for a candidate with strong communication skills, a proven track record of success in account management, and a desire to make a positive impact in the healthcare industry. If this sounds like you, we encourage you to apply and join our team at Stryker.

1. Manage and maintain relationships with key accounts, ensuring their needs are met and exceeded.
2. Provide exceptional customer service and support to clients, responding promptly to inquiries and resolving any issues that may arise.
3. Serve as the main point of contact for assigned accounts, acting as a liaison between the client and internal departments.
4. Develop and execute strategic account plans to drive business growth and increase customer satisfaction.
5. Conduct regular business reviews with key accounts to identify opportunities for improvement and ensure alignment with their goals.
6. Collaborate with cross-functional teams to ensure timely and accurate delivery of products and services to clients.
7. Monitor market trends and competitor activity to identify potential threats and opportunities for growth.
8. Prepare and present reports on account performance and progress to management.
9. Advocate for the needs of the customer within the company, working to continuously improve processes and products.
10. Stay updated on industry developments and changes in regulations to ensure compliance and maintain a competitive edge.
11. Train and mentor junior account service representatives to ensure a high level of service delivery.
12. Participate in company events and represent Stryker in a professional manner at all times.

According to JobzMall, the average salary range for a Senior Account Service Representative in Mahwah, NJ 07430, USA is $55,000 to $75,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.