Product Support Specialist, Robotic & Manuel

Welcome to Stryker, one of the world's leading medical technology companies. We are seeking a highly skilled and dedicated Product Support Specialist for our Robotic & Manuel team. As a Product Support Specialist, you will play a crucial role in providing technical support and expertise to our customers and internal teams for our innovative robotic and manual medical devices. This is an exciting opportunity to join a dynamic and fast-paced environment, where your expertise will make a tangible impact on improving patient outcomes. If you have a passion for technology and a desire to make a difference in the healthcare industry, we encourage you to apply.

1. Provide technical support and assistance to customers for our robotic and manual medical devices.
2. Collaborate with internal teams to troubleshoot and resolve technical issues for our products.
3. Conduct product trainings for customers and internal teams to ensure proper usage and understanding of our devices.
4. Stay up-to-date with product knowledge and updates to effectively support customers and internal teams.
5. Document and track customer inquiries and resolutions in a timely and accurate manner.
6. Communicate regularly with customers to provide updates on product developments and gather feedback for improvement.
7. Participate in product development and testing processes to provide valuable insights and feedback.
8. Act as a liaison between customers and internal teams to relay product feedback and suggestions for improvement.
9. Maintain a high level of professionalism and customer service while representing the company and its products.
10. Continuously seek opportunities for process improvement and efficiency within the product support team.
11. Adhere to all company policies and procedures, including regulatory and compliance guidelines.
12. Collaborate with sales and marketing teams to support product launches and promotional activities.
13. Attend conferences and events to showcase our products and provide support to customers.
14. Monitor product performance and provide regular reports to management on customer satisfaction and technical issues.
15. Maintain a positive and proactive attitude towards customer satisfaction and retention.

According to JobzMall, the average salary range for a Product Support Specialist, Robotic & Manuel in Newbury, UK is £35,000 to £50,000 per year. This range can vary depending on factors such as the specific company, years of experience, and additional skills or certifications.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.