Welcome to Stryker, a leading medical technology company dedicated to improving patient care and quality of life. We are currently seeking an experienced OnSite Specialist to join our team and play a crucial role in providing exceptional service and support to our clients. As an OnSite Specialist, you will have the opportunity to directly impact patient outcomes by ensuring our products are functioning at their best. We are looking for a driven and detail-oriented individual with a passion for customer service and a strong technical background. If you are ready to make a difference and be a part of a dynamic and innovative company, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to clients, including hospitals and healthcare facilities, by responding promptly to inquiries and addressing any concerns or issues that may arise.
- Conduct onsite visits to client locations to ensure proper functioning of Stryker products and equipment.
- Troubleshoot technical issues and provide solutions to ensure optimal performance of products.
- Maintain accurate and detailed records of all client interactions and product maintenance.
- Collaborate with internal teams to address and resolve any product or service related issues.
- Stay up-to-date on industry trends and advancements in medical technology to provide the best possible support to clients.
- Conduct product trainings and demonstrations for clients to ensure proper usage and understanding of Stryker products.
- Proactively identify opportunities for improvement and provide recommendations to enhance customer satisfaction.
- Adhere to company policies and procedures, as well as regulatory guidelines, to ensure compliance and maintain a high level of quality.
- Represent Stryker in a professional and positive manner at all times, acting as a brand ambassador for the company.
Bachelor's Degree In A Related Field Such As Biomedical Engineering, Healthcare Administration, Or Business Management.
Minimum Of 2-3 Years Of Experience In Medical Device Sales, Customer Service, Or Technical Support In The Healthcare Industry.
Strong Communication And Interpersonal Skills, As Well As The Ability To Build And Maintain Relationships With Key Stakeholders.
Knowledge Of Medical Terminology, Hospital Operations, And Healthcare Regulations.
Willingness To Travel Frequently And Work Flexible Hours, Including Weekends And Holidays, To Support Customer Needs.
Troubleshooting
Communication
Time Management
Interpersonal skills
Attention to detail
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a OnSite Specialist in New York, NY, USA is $40,000 - $60,000 per year. This may vary depending on the company, location, and individual experience. Some OnSite Specialists may earn more than $60,000 per year depending on their skills and experience.
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Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
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