OnSite Specialist

Welcome to Stryker, a leading medical technology company that is dedicated to improving the lives of patients around the world. We are currently seeking an OnSite Specialist to join our dynamic team. As an OnSite Specialist, you will play a crucial role in providing technical support and guidance to our customers, ensuring the successful implementation and use of our innovative products. This is a unique opportunity to make a meaningful impact in the healthcare industry and work with cutting-edge technology. If you are a highly motivated individual with a passion for customer service and a strong technical background, we would love to hear from you. Join us and become a part of a team that is committed to making a difference.

1. Provide technical support and guidance to customers in the implementation and use of our medical products.
2. Build and maintain strong relationships with customers to ensure their satisfaction and retention.
3. Conduct on-site visits to troubleshoot and resolve technical issues faced by customers.
4. Collaborate with cross-functional teams to ensure timely and effective resolution of customer concerns.
5. Train and educate customers on the proper use and maintenance of our products.
6. Stay up-to-date with industry trends and advancements to continuously improve product knowledge and customer support.
7. Represent the company in a professional and positive manner at all times.
8. Maintain accurate records of customer interactions, issues, and resolutions.
9. Proactively identify opportunities to improve customer experience and service delivery.
10. Participate in product demonstrations and presentations to potential customers.
11. Assist with product testing and development as needed.
12. Adhere to company policies and procedures, as well as relevant industry regulations.
13. Continuously seek ways to enhance personal and team performance to achieve goals and objectives.
14. Collaborate with the sales and marketing teams to identify and pursue new business opportunities.
15. Attend training and development programs to enhance skills and knowledge.

According to JobzMall, the average salary range for a OnSite Specialist in Buffalo, NY, USA is $35,000 - $45,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry the specialist works in. Additionally, salaries may be higher for individuals with advanced degrees or certifications in their field.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.