Field Service Technician (Neptune/Power)

Are you looking for a hands-on and dynamic role that combines technical expertise with customer interaction? Look no further! Stryker is seeking a skilled Field Service Technician to join our team and provide exceptional service to our Neptune and Power product lines. As a Field Service Technician, you will have the opportunity to travel to various healthcare facilities and hospitals, troubleshooting and repairing medical equipment. We are looking for someone who is detail-oriented, adaptable, and has a passion for delivering exceptional customer service. If you have a background in electronics, are mechanically inclined, and thrive in a fast-paced environment, we want to hear from you!

1. Travel to various healthcare facilities and hospitals to provide exceptional service to our Neptune and Power product lines.
2. Troubleshoot and repair medical equipment in a timely and efficient manner.
3. Communicate with customers to understand their needs and provide appropriate solutions.
4. Demonstrate technical expertise and knowledge of our product lines to effectively resolve issues.
5. Maintain accurate records of service activities and provide reports to management.
6. Collaborate with team members to ensure all service requests are completed within designated timelines.
7. Continuously improve technical skills and knowledge to stay updated on new products and technologies.
8. Adhere to company safety protocols and procedures while performing service tasks.
9. Proactively identify and address potential issues with equipment to prevent future malfunctions.
10. Provide exceptional customer service by addressing any concerns or questions from customers.
11. Maintain a professional demeanor and represent the company in a positive manner at all times.
12. Assist with the installation and implementation of new equipment as needed.
13. Keep up-to-date on industry developments and trends to ensure the highest level of service.
14. Adhere to company policies and procedures at all times.
15. Work independently or in a team setting to complete service tasks efficiently.
16. Report any issues or concerns to management in a timely and accurate manner.
17. Maintain a clean and organized work area and ensure all tools and equipment are properly cared for.
18. Collaborate with other departments to improve processes and enhance customer satisfaction.
19. Participate in training and development opportunities to enhance skills and knowledge.
20. Represent the company in a professional manner at all times.

According to JobzMall, the average salary range for a Field Service Technician (Neptune/Power) in Chicago, IL, USA is $50,000-$70,000 per year. However, this may vary depending on factors such as experience, education, and company size. Some companies may offer a higher salary for individuals with specialized skills or certifications. Additionally, location can also impact the salary range for this position.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.