Stryker

Field Service Technician (Neptune)

Stryker
Manchester, NH, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a skilled and passionate individual looking for a challenging and rewarding career opportunity? Look no further than Stryker's Field Service Technician (Neptune) role! As a global leader in medical technology, Stryker is dedicated to improving the lives of patients and healthcare professionals through innovative solutions. As a Field Service Technician for our Neptune product line, you will play a crucial role in providing top-notch technical support and service to our customers. We are seeking individuals with a strong technical background, excellent communication skills, and a customer-centric mindset. Join our team and make a meaningful impact in the medical industry!

  1. Provide top-notch technical support and service to customers for the Neptune product line.
  2. Troubleshoot and resolve technical issues in a timely and efficient manner.
  3. Conduct on-site installations, repairs, and maintenance for Neptune products.
  4. Train customers on proper usage and maintenance of Neptune products.
  5. Serve as a subject matter expert for Neptune products and stay up-to-date on product developments and updates.
  6. Collaborate with sales and marketing teams to identify customer needs and provide feedback for product improvements.
  7. Maintain accurate records of service calls, repairs, and customer interactions.
  8. Communicate effectively with customers, colleagues, and management regarding technical issues and solutions.
  9. Adhere to all company policies and procedures, as well as industry and safety standards.
  10. Maintain a positive and professional attitude when interacting with customers and represent the company's values and mission.
  11. Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction.
  12. Travel to customer sites, sometimes on short notice, to provide technical support and service.
  13. Participate in ongoing training and development to enhance technical knowledge and skills.
  14. Collaborate with other Field Service Technicians and cross-functional teams to share best practices and provide support when needed.
  15. Contribute to the overall success and growth of the Neptune product line through excellent customer service and technical expertise.
Where is this job?
This job is located at Manchester, NH, USA
Job Qualifications

  • Technical Knowledge And Experience: A Field Service Technician At Stryker Should Have A Strong Understanding Of Neptune Medical Devices And Their Functionality. They Should Also Have Experience In Troubleshooting And Repairing Complex Equipment.

  • Customer Service Skills: As A Representative Of Stryker, A Field Service Technician Must Have Excellent Customer Service Skills. They Should Be Able To Communicate Effectively With Clients, Provide Guidance, And Handle Any Issues That May Arise In A Professional And Efficient Manner.

  • Attention To Detail: Field Service Technicians Must Have A Keen Eye For Detail To Ensure That All Equipment Is Properly Maintained And Functioning Correctly. This Includes Performing Routine Maintenance, Troubleshooting, And Documenting All Service And Repairs.

  • Time Management: Neptune Field Service Technicians Are Often Responsible For Maintaining Multiple Pieces Of Equipment At Various Locations. It Is Essential That They Have Excellent Time Management Skills To Meet All Service And Repair Deadlines.

  • Team Player: A Field Service Technician Will Work Closely With Other Team Members, Including Engineers, Sales Representatives, And Customer Service Personnel. As Such, They Should Be Able To Work Well In A Team Environment And Collaborate Effectively To Ensure The Best Possible Outcome For Our Clients.

Required Skills

  • Communication Skills

  • Troubleshooting

  • Time Management

  • Attention to detail

  • Organizational Skills

  • customer service

  • equipment maintenance

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Proficiency

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Field Service Technician (Neptune) in Manchester, NH, USA is $43,000 - $53,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or organization.

Additional Information
Stryker is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 16th, 2025
Apply BeforeJune 21st, 2025
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About Stryker

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.

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