Field Service Technician (Neptune)
Are you a skilled and self-motivated technician with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Field Service Technician for Neptune at Stryker. In this role, you will have the opportunity to work with cutting-edge medical equipment and make a positive impact on the lives of patients and healthcare professionals. As a key member of our team, you will use your technical expertise to install, troubleshoot, and repair Neptune equipment at various healthcare facilities. If you have a strong technical background, excellent communication skills, and a drive to continuously learn and improve, we want to hear from you!
- Install and set up Neptune equipment at various healthcare facilities.
- Troubleshoot and diagnose equipment issues, providing timely and effective solutions.
- Perform routine maintenance and repairs on Neptune equipment to ensure optimal performance.
- Educate and train healthcare professionals on the proper use and maintenance of Neptune equipment.
- Maintain accurate records of all equipment installations, repairs, and maintenance activities.
- Communicate effectively with customers to understand their needs and provide exceptional customer service.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Stay up-to-date with industry developments and new technological advancements related to Neptune equipment.
- Adhere to all safety protocols and regulations while performing job duties.
- Maintain a professional and positive attitude, representing the company's values and mission.
- Continuously strive to improve technical skills and knowledge through training and development opportunities.
- Travel to various locations as needed for equipment installations, repairs, and maintenance.
- Foster and maintain positive relationships with customers to ensure satisfaction and loyalty.
- Assist in developing and updating training materials and manuals for Neptune equipment.
- Provide timely and accurate reports to management on equipment performance and customer feedback.
Relevant Education And Training: A Qualified Field Service Technician (Neptune) At Stryker Should Have A Degree In Biomedical Engineering, Electronics, Or A Related Field. Additionally, They Should Have Completed Specialized Training Programs And Certifications Related To Medical Equipment Repair And Maintenance.
Experience In Medical Equipment Maintenance: Candidates Should Have At Least 2-3 Years Of Experience Working With Medical Equipment, Preferably In A Field Service Or Repair Technician Role. This Experience Should Include Working With Complex Equipment, Troubleshooting Issues, And Conducting Routine Maintenance Tasks.
Technical Skills And Knowledge: The Ideal Candidate Should Possess A Strong Technical Aptitude And Be Familiar With A Variety Of Tools And Equipment Used In Medical Equipment Repair. They Should Have A Thorough Understanding Of Mechanical, Electrical, And Electronic Systems, As Well As The Ability To Read And Interpret Technical Manuals And Schematics.
Strong Communication And Customer Service Skills: As A Field Service Technician, The Candidate Will Be Interacting With Customers On A Daily Basis. Therefore, They Should Have Excellent Communication Skills And A Friendly, Professional Demeanor. They Should Also Be Able To Explain Technical Concepts In A Clear And Concise Manner And Provide Exceptional Customer Service.
Flexibility And Adaptability: Field Service Technicians Often Work In Fast-Paced And Ever-Changing Environments. The Ideal Candidate Should Be Able To Adapt To New Situations Quickly And Be Comfortable Working Independently. They Should Also Be Able To Work Flexible Hours, Including Evenings And Weekends, As Needed To Meet Customer Needs.
Inventory Management
Communication
Time Management
customer service
Quality Control
equipment maintenance
Teamwork
Problem-Solving
Safety compliance
Adaptability
Technical Troubleshooting
Diagnostics
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician (Neptune) in Springfield, MA, USA is $43,000 to $55,000 per year.
This salary range can vary depending on factors such as the specific job duties, level of experience, and the employer's location and industry. Some companies may also offer additional benefits such as health insurance, retirement plans, and performance-based bonuses.
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Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
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