Field Service Technician (Neptune)

Welcome to Stryker, a leading medical technology company dedicated to improving patient outcomes through innovative products and services. We are currently seeking a highly motivated Field Service Technician to join our Neptune team. As a Field Service Technician, you will play a crucial role in providing technical support and services for our Neptune waste management system. This is a fast-paced and dynamic role that requires exceptional problem-solving skills, strong attention to detail, and a passion for delivering exceptional customer service. If you are a self-starter with a background in medical device servicing and a desire to make a positive impact in the healthcare industry, we want to hear from you.

1. Provide technical support and services for the Neptune waste management system.
2. Troubleshoot and resolve technical issues related to the Neptune system.
3. Conduct regular maintenance and repairs of the Neptune system at customer sites.
4. Train and educate customers on the proper use and maintenance of the Neptune system.
5. Collaborate with the sales team to identify and address customer needs.
6. Maintain accurate and detailed service records and reports.
7. Follow company policies and procedures to ensure compliance with industry regulations.
8. Communicate effectively with customers to ensure satisfaction and address any concerns.
9. Continuously improve technical knowledge and skills through training and development opportunities.
10. Represent the company in a professional and positive manner at all times.
11. Adhere to safety protocols and guidelines while performing duties.
12. Prioritize and manage multiple tasks and responsibilities effectively in a fast-paced environment.
13. Provide exceptional customer service and build strong relationships with clients.
14. Collaborate with cross-functional teams to identify and implement process improvements.
15. Keep up-to-date with industry developments and trends to provide innovative solutions to customers.
16. Travel to customer sites as needed to provide on-site support and services.
17. Maintain inventory of necessary tools and equipment for service and repairs.
18. Adhere to company standards of professionalism and ethics at all times.
19. Continuously monitor and improve customer satisfaction levels.
20. Work independently and as part of a team to achieve department goals and objectives.

According to JobzMall, the average salary range for a Field Service Technician (Neptune) in Denver, CO, USA is $50,000 - $70,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.