Field Service Technician - Mobile
Are you looking for an exciting and dynamic career opportunity as a Field Service Technician - Mobile? Look no further than Stryker! We are a leading medical technology company that is dedicated to improving patient outcomes through innovative products and services. As a Field Service Technician, you will have the opportunity to work with cutting-edge mobile medical equipment and provide exceptional technical support to our customers. We are seeking individuals who are passionate about technology, have excellent problem-solving skills, and possess a strong commitment to customer service. Join our team and make a meaningful impact in the healthcare industry!
- Provide technical support to customers: The primary responsibility of a Field Service Technician - Mobile is to provide technical support to customers who use our mobile medical equipment. This includes troubleshooting technical issues, performing repairs and maintenance, and providing guidance on proper usage and operation.
- Conduct on-site visits: This role involves traveling to various locations to conduct on-site visits and installations of mobile medical equipment. The Field Service Technician must have a reliable mode of transportation and be able to adhere to a schedule.
- Perform equipment maintenance: It is crucial for the Field Service Technician to regularly perform maintenance on the mobile medical equipment to ensure it is functioning properly and to prevent any potential issues.
- Train customers: As a representative of our company, the Field Service Technician will also be responsible for training customers on how to use our mobile medical equipment. This includes providing demonstrations, answering questions, and offering support as needed.
- Keep detailed records: It is essential for the Field Service Technician to keep detailed records of all customer interactions, including service calls, maintenance visits, and training sessions. These records will be used for tracking purposes and to ensure excellent customer service.
- Collaborate with team members: The Field Service Technician will work closely with other team members, such as sales representatives and engineers, to provide comprehensive support to customers. They may also collaborate on projects and share knowledge to continually improve our services.
- Stay updated on industry trends: As a Field Service Technician, it is important to stay current on industry trends and advancements in technology. This will allow for better problem-solving and staying ahead of the competition.
- Adhere to company policies and procedures: The Field Service Technician must adhere to all company policies and procedures, including safety guidelines, while on the job. They should also maintain a professional demeanor and represent our company with integrity.
- Handle customer complaints: In the event of a customer complaint, the Field Service Technician must handle the situation professionally and promptly, providing solutions and ensuring customer satisfaction.
Technical Expertise: A Field Service Technician At Stryker Must Possess A Strong Technical Background And Be Familiar With A Wide Range Of Medical Equipment And Devices. This Includes Knowledge Of Electronics, Mechanics, And Software Systems.
Customer Service Skills: The Ability To Communicate Effectively With Customers Is Essential For A Field Service Technician. They Must Be Able To Understand And Address Customer Needs And Concerns In A Professional And Timely Manner.
Problem-Solving Abilities: Field Service Technicians Must Be Adept At Troubleshooting And Quickly Identifying And Resolving Technical Issues. This Requires Strong Problem-Solving Skills And The Ability To Think Critically Under Pressure.
Time Management Skills: This Role Often Involves Traveling To Different Locations And Managing A Busy Schedule. Therefore, Excellent Time Management Skills Are Necessary To Ensure Timely Completion Of Tasks And Meeting Customer Expectations.
Physical Fitness: Field Service Technicians May Be Required To Lift And Move Heavy Equipment, And Spend Long Hours Standing Or Kneeling While Performing Maintenance Or Repairs. Physical Fitness And Stamina Are Important Qualifications For This Job.
Inventory Management
Troubleshooting
Communication
Time Management
Multitasking
Problem Solving
customer service
equipment maintenance
Diagnostic Testing
Technical Knowledge
Repair Techniques
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician - Mobile in Mobile, AL, USA is $40,000 - $65,000 per year. This can vary depending on experience, skills, and the specific company or industry the technician is working in.
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Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
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