Customer Service Representative

Welcome to Stryker, a leading medical technology company dedicated to improving patient care. We are currently seeking a highly motivated and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in providing exceptional support to our customers and ensuring their satisfaction with our products and services. We are looking for individuals who are passionate about making a positive impact in the healthcare industry and possess excellent communication and problem-solving skills. If you are a team player with a customer-centric mindset, we would love to hear from you.

1. Provide exceptional customer service by promptly responding to customer inquiries and concerns through various channels (phone, email, chat, etc.)
2. Build and maintain strong relationships with customers by demonstrating empathy and understanding of their needs.
3. Handle and resolve customer complaints in a timely and professional manner.
4. Collaborate with cross-functional teams to ensure prompt and accurate resolution of customer issues.
5. Maintain a thorough understanding of Stryker's products and services in order to provide accurate and helpful information to customers.
6. Process orders, returns, and exchanges in accordance with company policies and procedures.
7. Continuously identify and suggest improvements to enhance the customer experience.
8. Maintain accurate and organized customer records and documentation.
9. Meet and exceed individual and team performance metrics, such as response time and customer satisfaction.
10. Keep up-to-date with industry trends and customer needs to effectively support customer inquiries and provide guidance.
11. Act as a brand ambassador for Stryker by promoting our commitment to improving patient care.
12. Proactively identify opportunities to upsell or cross-sell products and services to customers.
13. Participate in training and development programs to continuously improve customer service skills and knowledge.
14. Follow company policies and procedures, including but not limited to data privacy and security protocols.
15. Perform any other duties or tasks as assigned by the Customer Service Manager.

According to JobzMall, the average salary range for a Customer Service Representative in Cary, IL, USA is between $28,000 and $38,000 per year. However, this can vary based on factors such as experience, location, and company size. Some companies may also offer additional benefits and bonuses. It is important to research specific job postings and negotiate salary during the hiring process.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.