Associate Field Service Representative

Welcome to Stryker, a leading global medical technology company dedicated to improving healthcare through innovative products and services. We are currently seeking a highly motivated and customer-focused individual to join our team as an Associate Field Service Representative. As an integral member of our Field Service team, you will have the opportunity to make a meaningful impact by providing technical support and maintenance for our medical equipment at hospitals and healthcare facilities. To be successful in this role, you must possess a strong aptitude for problem-solving, exceptional communication skills, and a passion for delivering exceptional customer service. Join us in our mission to make healthcare better and contribute to our team of dedicated professionals.

1. Provide technical support and maintenance for Stryker medical equipment at hospitals and healthcare facilities.
2. Troubleshoot and resolve technical issues related to Stryker products in a timely and efficient manner.
3. Install, set up, and calibrate medical equipment to ensure proper functionality.
4. Conduct regular preventative maintenance and quality assurance checks on equipment to ensure optimal performance.
5. Act as a liaison between customers and Stryker, providing exceptional customer service and promptly addressing any concerns or questions.
6. Train healthcare staff on the proper use and maintenance of Stryker products.
7. Maintain accurate records of all service calls, repairs, and replacements.
8. Collaborate with cross-functional teams to identify and implement improvements to products and services.
9. Stay updated on industry trends and advancements to provide the best possible support to customers.
10. Adhere to company policies and procedures, including safety protocols and regulations.

According to JobzMall, the average salary range for a Associate Field Service Representative in Detroit, MI, USA is between $41,000 and $61,000 per year. This range can vary depending on factors such as experience, education, and the specific industry or company. Some employers may also offer additional benefits and bonuses.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.