Associate Customer Support Representative

At Stryker, we are dedicated to providing our customers with the best possible support and experience. We are looking for an enthusiastic and dedicated Associate Customer Support Representative to join our team.The ideal candidate for this role will have a passion for customer service, a knack for problem-solving, and an eagerness to learn. Above all, they must have a strong desire to ensure our customers’ satisfaction.This individual must have a minimum of one year of customer service and/or call center experience, with a proven track record of providing outstanding customer service. They should be organized, detail-oriented, and possess excellent communication skills, both written and verbal. They must have the ability to troubleshoot technical issues and provide accurate and timely responses to customer inquiries.We are looking for someone excited to join our team and help us continue to deliver the highest level of customer service. If you are passionate about customer service and are eager to learn and grow in the customer support field, we want you to join us!

Responsibilities:

1. Provide excellent customer service while responding to customer inquiries and resolving customer issues.
2. Troubleshoot technical issues and provide accurate and timely responses to customer inquiries.
3. Keep detailed records of customer interactions and transactions.
4. Develop a comprehensive understanding of the company’s products and services.
5. Utilize customer service software to ensure efficient customer service.
6. Maintain a professional attitude and appearance while representing the company.
7. Remain up-to-date on industry trends and customer service best practices.
8. Ensure customers are satisfied with their experience and escalate any unresolved issues.
9. Follow up with customers to ensure their satisfaction with the support they received.
10. Other duties as assigned.

According to JobzMall, the average salary range for a Associate Customer Support Representative in Kalamazoo, MI, USA is $31,600 to $45,000. The salary range may vary depending on the company and the individual's experience and qualifications.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.