Associate Customer Service Representative

Are you a passionate and driven individual with a strong desire to provide exceptional customer service? Are you looking for a fulfilling career opportunity with a global leader in the medical technology industry? If so, then we have the perfect role for you as an Associate Customer Service Representative at Stryker.As an Associate Customer Service Representative, you will have the opportunity to make a positive impact on the lives of patients and healthcare professionals by providing top-notch customer service. Your main responsibility will be to support our customers with their inquiries and needs, ensuring a seamless and pleasant experience.To excel in this role, we are looking for someone who is a quick learner, has excellent communication skills, and is able to work efficiently in a fast-paced environment. A minimum of a high school diploma is required, while a college degree and previous customer service experience are preferred.If you are a self-motivated individual with a strong work ethic and a passion for helping others, then we would love to have you join our team at Stryker. Apply now and become a part of our mission to make healthcare better.

1. Provide exceptional customer service to patients and healthcare professionals.
2. Handle customer inquiries and requests in a timely and professional manner.
3. Build and maintain positive relationships with customers by understanding their needs and providing appropriate solutions.
4. Ensure customer satisfaction by addressing and resolving any issues or concerns.
5. Maintain accurate and detailed records of customer interactions and transactions.
6. Communicate effectively with customers via phone, email, and other communication channels.
7. Collaborate with internal teams to ensure a seamless and efficient customer experience.
8. Continuously strive to improve processes and procedures to enhance the customer experience.
9. Keep up-to-date with product knowledge and industry trends to better assist customers.
10. Meet or exceed performance metrics, such as response time and customer satisfaction ratings.
11. Adhere to company policies, procedures, and ethical standards.
12. Participate in training and development opportunities to enhance job knowledge and skills.
13. Assist with administrative tasks, such as data entry and order processing.
14. Maintain a positive and professional attitude at all times.
15. Represent the company in a positive manner and uphold its reputation for excellence in customer service.

According to JobzMall, the average salary range for a Associate Customer Service Representative in Flower Mound, TX, USA is between $28,000 and $35,000 per year. However, salaries may vary depending on factors such as experience, qualifications, and the specific company. It is best to research specific job listings and company websites for more accurate salary information.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.