Account Services Representative
Welcome to Stryker, a leading medical technology company that is dedicated to improving healthcare around the world. We are currently seeking a highly motivated and customer-focused Account Services Representative to join our team. In this role, you will have the opportunity to work with a dynamic and collaborative team, while providing exceptional service to our valued customers. If you are passionate about making a positive impact in the healthcare industry and possess strong communication and problem-solving skills, we want to hear from you! Keep reading to learn more about this exciting opportunity.
- Serve as the primary point of contact for all customer inquiries, providing timely and accurate responses to their questions and concerns.
- Build and maintain strong relationships with customers by understanding their needs and providing personalized support.
- Utilize product knowledge and resources to effectively troubleshoot and resolve customer issues.
- Collaborate with cross-functional teams to ensure a seamless customer experience and timely resolution of any issues.
- Proactively identify opportunities to improve customer satisfaction and make recommendations for process improvements.
- Maintain accurate and up-to-date customer records and documentation in the company's database.
- Provide product and service information to customers, including pricing, availability, and delivery options.
- Keep up-to-date with industry trends and product knowledge to effectively serve as a subject matter expert for customers.
- Meet and exceed individual and team performance metrics, including customer satisfaction, response times, and resolution rates.
- Continuously seek out ways to enhance the customer experience and contribute to the overall success of the team and company.
Experience In Customer Service And Account Management: A Strong Background In Customer Service And Account Management Is Essential For An Account Services Representative At Stryker. This Includes Experience In Building Relationships With Clients, Resolving Issues, And Managing Accounts.
Knowledge Of Medical Devices And The Healthcare Industry: As A Leading Medical Technology Company, Stryker Requires Its Account Services Representatives To Have A Good Understanding Of Medical Devices And The Healthcare Industry. This Includes Knowledge Of Industry Regulations And Compliance.
Strong Communication And Interpersonal Skills: Effective Communication And Interpersonal Skills Are Crucial For An Account Services Representative At Stryker. This Role Involves Interacting With Clients, Internal Teams, And Other Stakeholders, So The Ability To Communicate Clearly And Build Relationships Is Essential.
Attention To Detail And Organizational Skills: The Role Of An Account Services Representative At Stryker Requires Attention To Detail And Strong Organizational Skills. This Includes Managing Multiple Accounts, Tracking Sales Data, And Ensuring Accuracy In All Client Communications.
Ability To Work In A Fast-Paced Environment: Stryker Is A Fast-Paced And Dynamic Company, And The Role Of An Account Services Representative Is No Exception. The Ideal Candidate Should Be Able To Thrive In A Fast-Paced Environment, Adapt To Changing Priorities, And Handle A High Volume Of Work Efficiently.
Account Management
Communication
Time Management
Product knowledge
Multitasking
Negotiation
customer service
Relationship Building
Sales Support
Teamwork
Detail-oriented
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Account Services Representative in Manchester, NH, USA is $42,000 - $65,000 per year. This may vary depending on the specific company, years of experience, and education level of the individual.
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Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
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