Account Services Representative

At Stryker, we are dedicated to providing innovative and high-quality medical devices to improve patient outcomes. As an Account Services Representative, you will play a crucial role in ensuring our customers have a positive experience with our products and services. We are seeking a highly motivated and customer-focused individual with excellent communication skills and a strong attention to detail. If you are passionate about making a difference in the healthcare industry and have a background in account management or customer service, we encourage you to apply for this exciting opportunity.

1. Manage customer accounts and serve as the primary point of contact for all account-related inquiries and issues.
2. Build and maintain strong relationships with customers to ensure satisfaction and retention.
3. Provide exceptional customer service by promptly responding to inquiries, resolving issues, and addressing concerns.
4. Collaborate with sales and marketing teams to support customer needs and identify opportunities for growth.
5. Utilize CRM systems to track customer interactions, monitor sales trends, and manage account information.
6. Proactively identify and address potential issues or challenges that may impact customer satisfaction.
7. Ensure timely and accurate processing of orders, returns, and credits.
8. Communicate product updates and changes to customers, and assist with product training when necessary.
9. Participate in team meetings and provide feedback on customer needs and market trends.
10. Maintain a thorough understanding of Stryker products, services, and policies to effectively support customers.
11. Meet or exceed performance metrics, including customer satisfaction ratings and sales targets.
12. Continuously seek opportunities to improve processes and enhance the customer experience.
13. Keep abreast of industry developments and trends to provide valuable insights to customers and internal teams.
14. Adhere to all company policies, procedures, and ethical standards while representing Stryker in a professional and positive manner.
15. Contribute to a positive and collaborative work environment by actively supporting and assisting team members.

According to JobzMall, the average salary range for a Account Services Representative in Milwaukee, WI, USA is $37,000 - $55,000 per year. This range can vary depending on factors such as the specific company, industry, and experience level of the individual. Additionally, bonuses and other benefits may also impact the overall salary range for this position.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.