Account Services Representative

Are you looking for a challenging and rewarding career in the healthcare industry? Look no further than Stryker, a global leader in medical technology. We are currently seeking an experienced Account Services Representative to join our dynamic team. As an Account Services Representative, you will have the opportunity to work with a diverse group of customers and play a crucial role in delivering exceptional service and support. If you have a passion for customer service, strong communication skills, and a desire to make a positive impact on people's lives, we want to hear from you. Join us at Stryker and be a part of a company that is dedicated to improving patient outcomes and changing lives.

1. Provide exceptional customer service to a diverse group of clients in the healthcare industry.
2. Handle incoming calls and emails from customers regarding product inquiries, orders, and general account maintenance.
3. Process and manage orders, ensuring accuracy and timely delivery.
4. Collaborate with other departments to resolve customer issues and ensure satisfaction.
5. Maintain and update customer accounts, including contact information and order history.
6. Educate customers on product features and benefits to promote sales and upsell opportunities.
7. Utilize strong communication skills to build and maintain positive relationships with customers.
8. Follow company policies and procedures to ensure compliance with regulations and standards.
9. Keep up-to-date with product knowledge and industry trends to provide accurate and helpful information to customers.
10. Proactively identify and address potential issues or concerns from customers and escalate to appropriate departments if necessary.
11. Meet and exceed performance metrics and goals set by the company.
12. Participate in training and development programs to enhance skills and improve customer service.
13. Represent Stryker in a professional and positive manner at all times.
14. Contribute to a positive and collaborative team environment.
15. Embody the company's mission and values in all interactions with customers and colleagues.

According to JobzMall, the average salary range for a Account Services Representative in Kalamazoo, MI, USA is $37,000 - $55,000 per year. This may vary depending on the specific company, experience level, and other factors.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.