Customer Service Representative

We are looking for an experienced Customer Service Representative to join our team at Stater Bros. The successful candidate should be passionate about providing excellent customer service and have a strong focus on problem solving.To excel in this role, you should have strong interpersonal and communication skills, as well as a friendly and professional attitude. The ideal candidate should possess an understanding of customer service principles and be highly organized.If you are passionate about delivering the highest level of customer service and are ready to take on a challenging role, we would like to hear from you.

Responsibilities:

1. Handle customer inquiries and complaints professionally and in a timely manner.
2. Provide accurate, valid, and complete information by using the right methods/tools.
3. Follow communication procedures, guidelines, and policies.
4. Resolve customer complaints through proper channels.
5. Identify and assess customers’ needs to achieve satisfaction.
6. Build sustainable relationships of trust through open and interactive communication.
7. Develop and maintain a knowledge base of the evolving products and services.
8. Ensure customer satisfaction and provide professional customer support.
9. Maintain records of customer interactions, transactions, comments, and complaints.
10. Monitor customer service metrics and suggest improvements.

According to JobzMall, the average salary range for a Customer Service Representative in Riverside, CA, USA is between $33,000 and $45,000 per year. This range is based on the factors of experience, industry, and location.

Stater Bros. Markets is a privately held supermarket chain, based in San Bernardino, California, consisting of 171 stores located throughout Southern California.