Police Communications Operator

Do you have a passion for serving and protecting your community? Are you a quick thinker with excellent communication skills? The State of Pennsylvania is seeking a dedicated and professional individual to join our team as a Police Communications Operator. In this role, you will serve as the first point of contact for emergency and non-emergency calls, dispatching appropriate resources and providing crucial support to law enforcement officers. Our ideal candidate will possess strong multitasking abilities, a calm demeanor under pressure, and exceptional attention to detail. If you are looking for a rewarding career in public service, we encourage you to apply for this important role in upholding the safety and security of our great state.

1. Serve as the initial point of contact for all emergency and non-emergency calls, ensuring prompt and efficient responses to all requests for assistance.
2. Dispatch appropriate law enforcement, fire, or medical personnel as needed, using established protocols and procedures.
3. Maintain accurate and detailed records of all calls and dispatches, including pertinent information such as location, nature of the call, and resources deployed.
4. Remain calm and composed under pressure, handling high-stress situations with professionalism and a sense of urgency.
5. Communicate clearly and effectively with callers, officers, and other emergency personnel, providing clear and concise instructions and updates.
6. Monitor and operate various communication systems, including radio, telephone, and computer-aided dispatch equipment.
7. Continuously monitor and assess incoming calls and requests, prioritizing and triaging accordingly.
8. Collaborate with other emergency response agencies and departments to coordinate responses and share information.
9. Follow established protocols and procedures for handling sensitive and confidential information.
10. Attend and participate in ongoing training and education programs to maintain and improve job skills and knowledge.
11. Maintain a safe and secure work environment, adhering to all security protocols and procedures.
12. Provide exceptional customer service to all callers, displaying empathy, professionalism, and respect at all times.
13. Demonstrate strong multitasking abilities, effectively managing multiple tasks and responsibilities simultaneously.
14. Display exceptional attention to detail, ensuring accurate and thorough documentation of all calls and dispatches.
15. Contribute to the overall success of the department and the safety and security of the community by performing all duties and responsibilities in a timely and efficient manner.

According to JobzMall, the average salary range for a Police Communications Operator in Harrisburg, PA, USA is between $41,000 and $53,000 per year. This may vary based on factors such as experience, education, and the specific department or agency the individual is employed with. Additionally, benefits such as health insurance, retirement plans, and paid time off may also contribute to overall compensation.

Pennsylvania, a northeastern U.S. state and one of the 13 original colonies, has a diverse terrain, which includes wide stretches of farmland, national forests and mountains. Philadelphia, the Keystone State’s largest city, displays its rich history in Independence Hall (where the Declaration of Independence and Constitution were signed) and the Liberty Bell, an enduring symbol of American freedom.