Clerical Assistant 2 (LIHEAP) - Luzerne County Assistance Office
Are you looking for a rewarding career opportunity that allows you to make a positive impact in your community? Do you have a strong attention to detail and excellent organizational skills? Look no further! The State of Pennsylvania is currently seeking a dedicated and motivated individual to join our team as a Clerical Assistant 2 (LIHEAP) at the Luzerne County Assistance Office. In this role, you will play a crucial role in providing essential clerical support to our Low-Income Home Energy Assistance Program (LIHEAP). We are searching for someone who is passionate about helping others and possesses the necessary qualifications to excel in this role. If this sounds like you, we encourage you to apply today!
- Perform administrative and clerical tasks to support the Low-Income Home Energy Assistance Program (LIHEAP) at the Luzerne County Assistance Office
- Maintain accurate and organized records of client information and program data
- Assist with the application process for LIHEAP benefits, including reviewing and verifying documents, entering data, and communicating with clients
- Answer phone calls and respond to inquiries from clients regarding the LIHEAP program
- Schedule appointments and maintain the calendar for LIHEAP program staff
- Collaborate with other team members to ensure efficient and effective operation of the LIHEAP program
- Attend training sessions to stay updated on program guidelines and procedures
- Provide excellent customer service to clients and represent the program in a professional manner
- Follow all confidentiality and data privacy protocols when handling sensitive client information
- Complete any other tasks or duties assigned by the supervisor to support the LIHEAP program and the agency's mission of serving the community.
High School Diploma Or Equivalent: Candidates For The Clerical Assistant 2 Position Must Possess A High School Diploma Or Equivalent. This Educational Requirement Ensures That The Individual Has The Necessary Basic Knowledge And Skills To Perform Clerical Duties Effectively.
Proficiency In Microsoft Office Suite: The Clerical Assistant 2 Position At Luzerne County Assistance Office Requires Candidates To Have Strong Computer Skills, Particularly In Microsoft Office Suite. This Includes Proficiency In Word, Excel, And Outlook, Which Are Essential For Performing Clerical Tasks Such As Data Entry, Record Keeping, And Email Communication.
Previous Clerical Experience: Candidates Must Have At Least One Year Of Experience In A Clerical Or Administrative Support Role. This Experience Demonstrates That The Individual Is Familiar With General Office Procedures, Has Strong Organizational Skills, And Can Handle Multiple Tasks Efficiently.
Knowledge Of Liheap Program: The Clerical Assistant 2 Position Specifically Focuses On The Liheap Program (Low-Income Home Energy Assistance Program). Therefore, Candidates Must Have A Working Knowledge Of The Program And Its Eligibility Requirements. This Knowledge Will Enable Them To Accurately Assist Clients And Process Liheap Applications.
Strong Communication Skills: Effective Communication Is Crucial In A Clerical Role, Where The Individual May Be Required To Interact With Clients, Colleagues, And Supervisors On A Daily Basis. Candidates For The Clerical Assistant 2 Position Must Possess Excellent Verbal And Written Communication Skills To Effectively Convey Information And Maintain Professional Relationships.
Data Entry
Time Management
Filing
Multitasking
Attention to detail
Organizational Skills
customer service
Record keeping
Microsoft Office Proficiency
Administrative support
Document Processing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Clerical Assistant 2 (LIHEAP) - Luzerne County Assistance Office in Luzerne County, PA, USA is $30,000-$35,000 per year. This may vary depending on the specific job duties, experience level, and other factors. It is always best to research specific job listings for more accurate salary information.
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