Visitor Services Assistant 1

Welcome to the State of New York Visitor Services team! We are currently seeking a dedicated and friendly individual to join us as a Visitor Services Assistant 1. In this role, you will have the opportunity to interact with a diverse group of visitors to our state, providing them with a warm welcome and assisting them with any inquiries they may have. Our ideal candidate is someone who is passionate about customer service, has excellent communication skills, and is able to work collaboratively with a team. If you are someone who enjoys helping others and promoting our beautiful state, we encourage you to apply.

1. Greet and welcome visitors to the state of New York in a warm and friendly manner.
2. Provide exceptional customer service by answering inquiries and assisting visitors with any needs they may have.
3. Serve as a knowledgeable resource for information about the state, its attractions, and events.
4. Collaborate with team members to ensure a positive and seamless visitor experience.
5. Maintain a professional and courteous demeanor at all times, representing the state of New York in a positive light.
6. Keep track of visitor statistics and provide reports to management as needed.
7. Assist with the organization and coordination of events and programs to promote the state to visitors.
8. Stay up-to-date on current events, attractions, and changes to policies or procedures in order to provide accurate information to visitors.
9. Handle visitor complaints and concerns with empathy and efficiency, escalating to management when necessary.
10. Uphold the highest standards of cleanliness and organization in all visitor service areas.
11. Continuously seek ways to improve the visitor experience and provide feedback to management.
12. Adhere to all safety and security protocols to ensure the safety of visitors and staff.
13. Perform other administrative tasks, such as maintaining visitor logs and managing supplies, as needed.
14. Maintain a positive and professional attitude, promoting a welcoming and inclusive environment for all visitors.

According to JobzMall, the average salary range for a Visitor Services Assistant 1 in Albany, NY, USA is between $35,000 to $45,000 per year. This may vary depending on factors such as location, experience level, and specific job duties.

New York is a state in the northeastern U.S., known for New York City and towering Niagara Falls. NYC’s island of Manhattan is home to the Empire State Building, Times Square and Central Park. The Brooklyn Bridge connects Manhattan with the borough of Brooklyn. The iconic Statue of Liberty stands in New York Harbor. To the east, Long Island has beaches, the Montauk Lighthouse, the ritzy Hamptons and Fire Island.