IT Technical Support Analyst 1,2,3

Are you a tech-savvy problem-solver who enjoys helping others with their technical issues? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as an IT Technical Support Analyst at the State of Louisiana. As an IT Technical Support Analyst, you will play a crucial role in providing technical assistance and support to our employees, ensuring that our systems and technology run smoothly. We are looking for individuals with a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. If this sounds like you, read on to learn more about the qualifications and responsibilities for our IT Technical Support Analyst positions.

1. Provide technical support and assistance to employees experiencing technical issues with hardware, software, and other technology systems.
2. Troubleshoot and resolve technical problems in a timely and efficient manner.
3. Ensure that all technical issues are properly documented and escalated to the appropriate team if necessary.
4. Install, configure, and maintain computer systems and software for employees.
5. Train and educate employees on the use of various technology systems and software.
6. Stay updated on the latest technology trends and advancements to ensure efficient and effective support.
7. Collaborate with other IT team members to develop and implement technical solutions.
8. Monitor and maintain system performance, identify and address potential issues.
9. Maintain inventory of hardware and software and ensure proper licensing.
10. Communicate technical information in a clear and understandable manner to non-technical employees.
11. Provide exceptional customer service and maintain a professional demeanor at all times.
12. Prioritize and manage multiple technical support requests in a fast-paced environment.
13. Adhere to company policies and procedures while performing technical support duties.
14. Continuously assess and improve technical support processes to increase efficiency and effectiveness.
15. Assist with the planning and execution of technology upgrades and installations.
16. Maintain confidentiality and security of sensitive information and systems.
17. Collaborate with external vendors and service providers to resolve technical issues.
18. Participate in on-call rotation and provide after-hours technical support when necessary.
19. Document and maintain knowledge base articles and resources for common technical issues.
20. Keep accurate records of technical support activities and provide reports when necessary.

According to JobzMall, the average salary range for a IT Technical Support Analyst 1,2,3 in Baton Rouge, LA, USA is $41,000 - $58,000 per year. However, salaries can vary depending on factors such as experience, education, and specific job responsibilities.

Louisiana is a southeastern U.S. state on the Gulf of Mexico. Its history as a melting pot of French, African, American and French-Canadian cultures is reflected in its Creole and Cajun cultures. The largest city, New Orleans, is known for its colonial-era French Quarter, raucous Mardi Gras festival, jazz music, Renaissance-style St. Louis Cathedral and wartime exhibits at the huge National WWII Museum.