Citation and Customer Service Specialist

Welcome to the State of Colorado! We are currently seeking a highly organized and detail-oriented individual to join our team as a Citation and Customer Service Specialist. In this role, you will play a crucial role in providing exceptional customer service and ensuring accurate and timely processing of citations. As a vital member of our team, you will have the opportunity to make a positive impact on our community while utilizing your strong communication skills and ability to handle sensitive and confidential information. If you are a dedicated and customer-focused individual with a passion for public service, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to individuals contacting the State of Colorado for citation-related inquiries.
2. Accurately and efficiently process citations, ensuring all required information is collected and entered correctly.
3. Utilize strong organizational skills to manage a high volume of citations and maintain accurate records.
4. Handle sensitive and confidential information with discretion and maintain confidentiality at all times.
5. Act as a liaison between the State of Colorado and individuals disputing citations, providing timely and accurate information and updates.
6. Collaborate with team members to identify and implement process improvements to enhance the citation processing and customer service experience.
7. Communicate clearly and effectively with individuals from diverse backgrounds and handle potentially difficult situations with professionalism and empathy.
8. Maintain a thorough understanding of relevant laws, regulations, and policies related to citation processing and customer service.
9. Participate in training and development opportunities to continually enhance knowledge and skills related to the role.
10. Demonstrate a commitment to public service by consistently upholding the values and mission of the State of Colorado.

According to JobzMall, the average salary range for a Citation and Customer Service Specialist in Denver, CO, USA is $33,000 to $45,000 per year. The actual salary may vary depending on factors such as experience, education, and the specific company and job responsibilities.

Colorado, a western U.S. state, has a diverse landscape of arid desert, river canyons and snow-covered Rocky Mountains, which are partly protected by Rocky Mountain National Park. Elsewhere, Mesa Verde National Park features Ancestral Puebloan cliff dwellings. Perched a mile above sea level, Denver, Colorado’s capital and largest city, features a vibrant downtown area.