Application Specialist - Kronos

Deliver timely solutions to customers while maintaining customer satisfaction Effectively assess technical situations and establish priorities/severities in accordance with customer service level agreement. Analyze customer configuration and effectively use internal and external resources such as knowledgebase, user/admin manuals, and internet resources to troubleshoot the problem. Manage incident / project capacity in adherence to departmental goals and policies. Effectively manage incidents / problems through multiple channels while documenting precise troubleshooting and customer interaction details. Work individually and with the team to solve technical problems while communicating trending issues and sharing best practices.

According to JobzMall, the average salary range for a Application Specialist - Kronos in 500 Staples Dr, Framingham, MA 01702, USA is $60,000 to $86,000 per year. This range is based on the salaries of individuals who have been employed in the same position and the location of the position.

Staples Inc. is an American office retail company. It is primarily involved in the sale of office supplies and related products, via retail channels and business-to-business-oriented delivery operations. The company opened its first store in Brighton, Massachusetts on May 1, 1986.