Stanley Black & Decker

Customer Alarm Monitoring Specialist

Stanley Black & Decker

1538 County Hwy 2, Two Harbors, MN 55616, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We’re seeking diligent, driven individuals who are looking to play a key role in the security field. As a Customer Service Monitoring Specialist, you’ll be there for our customers as you monitor their alarm systems and bring together the first responders to handle such situations as fires, burglaries, hold-ups, or any other abnormal condition. Respond promptly to various alarm conditions at customer locations. Notify and provide all necessary information for emergency response teams. Communicate effectively to provide support and gather data. Update systems and document all alarms and malfunctions. Execute sound judgment with sensitive and confidential information.

Where is this job?
This job is located at 1538 County Hwy 2, Two Harbors, MN 55616, USA
Job Qualifications
  • 1+ year of experience in telephonic customer service

  • Prior experience managing Emergency Medical Service/911 operations is a plus

  • Demonstrated ability to effectively manage through sensitive customer interactions

Required Skills
  • Time Management

  • Record keeping

  • Cusotmer Service

Soft Skills
  • Adaptable

  • Multitasking

  • Verbal communication

  • Detail Oriented

  • written communication

Compensation

According to JobzMall, the average salary range for a Customer Alarm Monitoring Specialist in 1538 County Hwy 2, Two Harbors, MN 55616, USA is from $14.00 to $19.00 per hour.

Additional Information
Stanley Black & Decker is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 16th, 2021
Apply BeforeJuly 20th, 2025
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About Stanley Black & Decker

Stanley Black & Decker, Inc. Provides power and hand tools, products and services for various industrial applications, mechanical access solutions and electronic security and monitoring systems. It also manufactures and markets industrial tools and security solutions. It operates through three business segments: Tools & Storage, Security and Industrial.

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