IT Service Delivery Manager
Welcome to SS&C Technologies, a leading financial services and software solutions provider. We are currently seeking a highly skilled IT Service Delivery Manager to join our team and ensure the smooth and efficient delivery of IT services to our clients. In this role, you will be responsible for overseeing the implementation, management, and improvement of our IT service delivery processes. We are looking for a dynamic and experienced individual with a strong technical background and excellent communication skills. If you are passionate about providing top-notch IT services and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
- Develop and implement strategies for efficient and effective IT service delivery to clients.
- Oversee and manage the IT service delivery team, providing guidance and support as needed.
- Collaborate with cross-functional teams to identify and address any potential issues or challenges in service delivery.
- Continuously monitor and evaluate the performance of IT service delivery processes and identify areas for improvement.
- Ensure that all service level agreements (SLAs) are met and maintained.
- Develop and maintain strong relationships with clients and act as a point of contact for any IT service delivery related inquiries or concerns.
- Stay up-to-date with industry trends and best practices in IT service delivery to ensure the company remains competitive.
- Identify and implement new technologies or tools to enhance the IT service delivery process.
- Conduct regular training and development programs for the IT service delivery team to improve their skills and knowledge.
- Prepare and present regular reports on IT service delivery performance and metrics to senior management.
- Collaborate with the sales team to identify and pursue new opportunities for IT service delivery.
- Adhere to and enforce all company policies and procedures related to IT service delivery.
- Resolve any escalated issues or complaints from clients regarding IT service delivery in a timely and satisfactory manner.
- Foster a positive and collaborative work environment within the IT service delivery team.
- Maintain a high level of customer satisfaction and continually seek feedback to improve service delivery processes.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Of Experience In It Service Delivery Or Management.
Strong Technical Knowledge And Understanding Of Various It Systems And Infrastructure.
Proven Track Record Of Successfully Managing And Delivering It Projects On Time And Within Budget.
Excellent Communication And Leadership Skills, With The Ability To Effectively Manage And Motivate A Team.
Change Management
Project Management
Vendor Management
Budget management
Team Leadership
ITIL Framework
Problem-Solving
Stakeholder management
Technical Knowledge
Service Desk Operations
Service Level Ag
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a IT Service Delivery Manager in London, UK is £50,000 - £80,000 per year. This can vary depending on the size and industry of the company, as well as the individual's experience and qualifications. Senior roles in this field can earn upwards of £100,000 per year.
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SS&C Technologies, Inc. is an American multinational financial technology company headquartered in Windsor, Connecticut that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.
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